Notification Types

Stay informed about your account activity, orders and important platform developments through different types of notifications on NowToPrint. This page explains which notification types are available.

Order Notifications

You are informed at every key step related to your order process.

Order Status

• Order Received: Payment confirmation and order number
• Pre-Review Started: File check in progress
• File Issues: Technical problems requiring correction
• File Approved: Ready for production
• Production Started: Entered the print process
• Packaged: Prepared for shipping
• Shipped: Tracking number and details
• Out for Delivery: Courier en route
• Delivered: Delivery complete

RFQ (Quote Requests)

• New Quote Received: Someone submitted a bid on your RFQ
• Quote Updated: An existing quote has been revised
• ⏰ RFQ Expiring Soon: Closes within 24 hours
• RFQ Accepted: Your selected quote has been confirmed
• RFQ Rejected: Your quote was not accepted
• RFQ Cancelled: The quote request has been cancelled

Account Notifications

Security and activity notifications related to your account.

Security

• New Sign-in: Login from a different device
• Password Changed: Password update notification
• Email Changed: Email address updated
• Suspicious Activity: Unusual account activity detected
• 2FA Enabled: Two-factor authentication activated

Account Activity

• Payment Added: New payment method saved
• Address Added: New delivery address added
• Team Member Added: New member joined your organisation
• Monthly Report: Account activity summary (optional)

Design Notifications

Receive notifications about important events while working in Design Studio.

File Operations

• File Uploaded: Design uploaded successfully
• Auto-Saved: Changes saved
• Sync Error: Connection issue
• File Deleted: Design or media file deleted

Collaboration

• New Comment: Someone commented on your design
• Shared: Your design was shared with someone else
• Edit Made: A collaborator made a change
• Permission Changed: Your sharing permissions were updated

Marketplace Notifications

First-live marketplace notifications focus on events that require customer trust, supplier action, or operations follow-up.

Buyer notifications

• RFQ Received: Your quote request was created and published.
• Quote Received: A supplier submitted a quote.
• Quote Updated: A supplier revised a quote before acceptance.
• Order Created: Your accepted quote became an order.
• File Waiting: Production files are missing or not ready yet.
• Manual Payment Status: Operations confirmed or rejected payment evidence.
• Cancellation Request: A request was created, approved, or rejected.
• Order Completed: The first-live order was marked complete.

Supplier and operations notifications

• New Quote Opportunity: A visible RFQ can receive supplier quotes.
• Quote Window Closed: The supplier quote window has ended.
• Payment or File Hold: Production must not start until the gate is cleared.
• Support Case Created: A contact/support request was stored with RFQ, order, or tracking context when available.

System Notifications

Information about platform and system updates.

Maintenance and Updates

• Scheduled Maintenance: Warning before system maintenance
• 🆕 New Feature: Platform updates
• Performance Improvement: Speed and stability updates
• Mobile App: New version released

Important Announcements

• General Announcement: Important information for all users
• Campaigns: Special discounts and promotions
• Events: Webinar, training and event announcements
• Service Outage: Unexpected outage notification

Payment and Invoice Notifications

Financial notifications in the first-live marketplace pilot are manual-operation signals.

Payments

• Payment Evidence Received: Operations can review the submitted payment context.
• Payment Confirmed: Manual payment, open-account, or corporate terms were approved.
• Payment Rejected: Operations could not approve the payment evidence.
• Refund Follow-up Needed: If an approved cancellation requires money movement, operations handle it manually.

Invoices

• Invoice Ready: Invoice or billing document was prepared.
• Invoice Emailed: Invoice was sent to your email address.
• Payment Reminder: Invoice due date is approaching.
• Invoice Paid: Payment was marked complete.

Notification Priorities

Notifications are classified by level of importance:

Priority	Description	Example	Can Be Disabled
Critical	Requires immediate action	Payment declined, Security alert	No
🟠 High	Important but not urgent	Order status, File issue	Limited
🟡 Medium	Informational	Quote received, New comment	Yes
🟢 Low	Optional	Campaigns, Tips	Yes

Related Topics

Frequently Asked Questions

Can I turn off all notifications? No, security and payment notifications are always active. Other notifications can be customised in preferences.

How long are notifications stored? Notification history is stored for 90 days. Older notifications are automatically deleted.

How do I enable mobile app notifications? You need to grant notification permission for the NowToPrint app in your mobile device settings.

Notification emails appear in my spam folder — what should I do? Add "notifications@nowtoprint.com" as a trusted sender in your email provider.

Can I change the notification sound? Yes, you can customise the notification sound in the mobile app settings. On the web version, browser settings apply.