Order Tracking and Statuses

You can transparently track your order's journey from production through to delivery.

Order Stages

The customer screen uses a simple main status:

Status	Meaning
Order received	Files, proof, payment, or production preparation may still need attention.
Completed	Delivered/completed status or customer closeout is recorded.
Cancelled	The order has been cancelled.

Prepress, printing, finishing, quality control, and shipping are separate operational work. Do not assume each is exposed as a customer status or instant notification. Short callouts may show pending files, proof, or cancellation requests.

How Do I Track My Order?

1. Dashboard: Go to the "My Orders" page from the top menu.
2. Timeline: Click the relevant order and review recorded updates in the "Timeline" section on the detail page.
3. Tracking code: Your reference has nine characters, for example F73R69P36. It may be displayed as F73 R69 P36 for readability; the groups refer to the same code. A valid code can show a minimal public status; full private details require the appropriate account or private-link proof. If your email contains a private tracking link, use that link and keep it private.