Payment and Invoice Questions
Frequently asked questions about payment confirmation, invoices, and pilot payment scope.
Which payment methods are available?
Use the offered bank-transfer/manual-EFT or open-account method in the current manual-first flow. It must match the method stored on the order. Open-account/credit terms require platform finance approval after order creation.
Is card payment available?
No. Card payment is not part of the live pilot.
Does production start before payment confirmation?
Production requires the payment-release condition: a verified entry covering the required upfront amount or platform-approved credit terms. Credit orders need not be fully paid before production. Current file/preflight readiness, any requested customer proof and production handoff are separate requirements. A payment-readiness response does not approve payment or release the hold.
How are invoices handled?
NowToPrint is the platform counterparty in the marketplace model. Check the actual invoice issuer, billing details, tax and payment terms recorded for the order. Quote acceptance does not prove an invoice was automatically issued or paid. Request corrections through support with the order reference.
How do refunds work?
Refunds and cancellations are reviewed manually during the pilot, not through an automatic card refund flow.
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