Account Management FAQ
Frequently asked questions about account settings, profile management, and user accounts.
Account Management FAQ
Frequently asked questions about account settings, profile management, and user accounts.
Profile Management
How do I update my profile information?
Update Profile
- Click the profile icon in the top right
- Select the Settings menu
- Go to the Profile tab
- Edit your information
- Click the Save button
Information you can update:
- First and last name
- Email address
- Phone number
- Profile photo
- Company details
- Language preference
Email change: A verification code will be sent to your new email address.
How do I change my profile photo?
Update Photo
- Settings → Profile
- Hover over the current photo
- Click Change Photo
- Upload a new photo or use the camera
- Crop and adjust the photo
- Save
Supported formats: JPG, PNG, GIF
Maximum size: 5 MB
Recommended size: 400×400 px
Vérification des connaissances
What is the maximum file size for a profile photo?
Password Management
How do I change my password?
Change Password
- Settings → Security
- Go to the "Change Password" section
- Enter your current password
- Enter your new password (twice)
- Click Update Password
Strong password criteria:
- At least 8 characters
- Upper and lower case letters
- At least 1 number
- At least 1 special character (!@#$%^&*)
Security: When your password is changed, you will be logged out of all devices.
Multi-factor authentication and recovery
Platform roles must use a verified email address and TOTP multi-factor authentication. If enrolment is required, sign in and complete the QR-code flow with an authenticator app before opening the application or privileged surfaces. Sensitive actions require a user-verified WebAuthn passkey confirmation completed within the previous five minutes; TOTP is not accepted as critical-action proof.
You can review redacted device sessions from your profile and revoke one session, all other sessions, or every session. Session screens never reveal cookies, Firebase tokens, full IP addresses, or raw authentication credentials.
What if I lose access to my authenticator?
Contact support through the verified account-recovery channel. Recovery codes are not part of the current TOTP flow. For a platform role, two different authorised security operators must request and approve recovery using fresh TOTP-protected sessions. Successful recovery revokes all web sessions and Firebase refresh tokens, removes the lost factor, and restricts the account to MFA re-enrolment until a new TOTP factor is verified. Support will never ask for a password, one-time code, cookie, or token.
Email Preferences
What emails do I receive?
Email categories:
| Category | Description | Can be disabled? |
|---|---|---|
| System | Account security, password reset | No |
| Orders | Order updates, delivery | No |
| Notifications | Quotes, messages, comments | Yes |
| Marketing | Campaigns, features | Yes |
| News | Blog, updates | Yes |
Setting Email Preferences
- Settings → Notifications → Email
- Toggle the desired categories on/off
- Set frequency (immediate, daily, weekly)
- Save
Organisation Management
Can I have more than one account?
Yes! Two account types:
- Individual Account: Personal projects
- Organisation Account: Team collaboration
Create an Organisation
- Select Organisations from the left menu
- Click + New Organisation
- Enter the organisation name
- Invite members
- Assign roles
How do I switch between organisations?
In the organisation selector at the top left:
- Click the current organisation name
- Select another organisation from the dropdown
- The switch happens automatically
Quick switch: Ctrl/Cmd + K → type "Switch org"
Account Settings
How do I change my language preference?
Change Language
- Settings → Preferences
- Find the "Language" section
- Select your language from the dropdown
- The page refreshes automatically
Supported languages:
- Turkish
- English
- Deutsch
- Français
- Español
- +10 more
How do I switch between dark and light mode?
Method 1: Quick toggle
- Click the moon/sun icon in the top right corner
Method 2: Settings
- Settings → Appearance
- Select a theme (Light, Dark, System)
- Applied automatically
Vérification des connaissances
How many theme modes are available?
What is the shortcut for quickly switching between organisations?
Help & Support
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