Order Tracking
Track the status and shipping details of your orders.
Track the status and shipping details of your orders.
Order Statuses
Status Descriptions
| Status | Description |
|---|---|
| Received | Order entered the system; NowToPrint, the print shop, or you may act next |
| Completed | Delivery or a completion/closure state is recorded |
| Cancelled | Cancellation was approved |
File waiting, proof approval, payment review, preparation hold, and cancellation request are shown as short callouts when they require attention. They are not shown as separate production stages to buyers during the first live release.
Delivery Date Rule
The order uses the recorded quote duration as an estimate. File-based deadline calculation waits for required files to be complete and uses their completion time; if customer files are not required, a fallback order/acceptance date can be used. Missing or invalid estimate data can leave the date unscheduled. This calculation is separate from payment approval and verified production handoff. Confirm the current estimate and any changes with support or the supplier; a displayed date is not a carrier guarantee.
Order Tracking Page
Access
Dashboard → My Orders or click the tracking link in the email.
Order Detail
Illustrative Order Detail (sample data, not a live order or price list):
ORDER #NTP-2024-001234
15 January 2024
Status: Received Total Amount: ₺750
Product List:
- Business Cards 500 pcs — ₺250
- A5 Flyer 1,000 pcs — ₺180
- Tri-Fold Brochure 200 pcs — ₺320
Shipping Information:
- Courier: Aras Kargo
- Tracking No: 1234567890
Delivery Address:
John Smith, ABC Company
123 Example Street
Istanbul, 34000
Shipment Tracking
Carrier Metadata
The supplier may manually record a carrier name, tracking number, and external tracking link. This metadata does not mean NowToPrint has a carrier partnership or live API connection. Verify shipment status and service terms directly with the supplier or carrier.
Tracking Number
When carrier details have been recorded and your buyer ownership is verified, use the tracking number and external link made available to you. The public timeline projection does not expose carrier tracking numbers or links. The marketplace order code is distinct from the carrier reference. If the information is not yet visible, confirm it with the supplier. Having a phone number on your account does not mean that shipping or delivery SMS notifications are enabled.
Notifications
Email Notifications
If you receive an order email, read the details and any action requested from you. Check the order details for the current status; a missing email does not mean that the order or update was not recorded.
File or Proof Needed
If a missing file, file issue, or proof approval is needed:
Action Needed
Example issue: Image resolution is insufficient for the intended print size.
Follow the actual finding and the printer’s profile/job requirements. Review effective image resolution, rather than assuming a universal 300 DPI threshold. Use the reupload request card when one is available; a successful upload still requires review.
Action Steps
Check Your Email
Open the order and read the request details; use any email as a prompt to check the current record.
Fix the File or Approve the Proof
Resolve the identified issue. For a pending proof request, review the proof and approve it or reject it with a reason.
Upload the New File
If an active reupload request exists, upload the revised PDF under the displayed limit. A resolved or cancelled request does not permit another upload.
Wait for Approval
The file will be reviewed again.
Order History
You can view all your past orders on the My Orders page:
Use the status filter and search by order title, order number or supplier. If refreshing fails, resolve the warning before treating the list as current.
Previous: ← Placing an Order | Next: Payment →
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