Order Tracking
Track the status and shipping details of your orders.
Order Tracking
Track the status and shipping details of your orders.
Order Statuses
Status Descriptions
| Status | Icon | Description |
|---|---|---|
| Received | 🟡 | Order entered the system |
| File Review | 🔵 | PDF being inspected |
| Revision Required | 🔴 | Correction requested |
| Confirmed | 🟢 | Ready for production |
| In Production | 🟣 | Printing stage |
| Ready | ⚪ | Being packaged |
| Shipped | 🚚 | In transit |
| Delivered | ✅ | Reached the recipient |
Order Tracking Page
Access
Dashboard → My Orders or click the tracking link in the email.
Order Detail
Example Order Detail:
ORDER #NTP-2024-001234
15 January 2024
Status: Shipped Total Amount: ₺750
Product List:
- Business Cards 500 pcs — ₺250
- A5 Flyer 1,000 pcs — ₺180
- Tri-Fold Brochure 200 pcs — ₺320
Shipping Information:
- Courier: Aras Kargo
- Tracking No: 1234567890
Delivery Address:
John Smith, ABC Company
123 Example Street
Istanbul, 34000
Shipment Tracking
Courier Partners
| Courier | Tracking Link |
|---|---|
| Aras Kargo | araskargo.com.tr/tnt |
| Yurtiçi Kargo | yurticikargo.com/gonderi-sorgula |
| MNG Kargo | mngkargo.com/gonderi-takip |
| PTT Kargo | ptt.gov.tr/kargo-takip |
Tracking Number
When the order is shipped:
- Tracking number is sent by email
- SMS notification (if phone number is registered)
- Visible in the Dashboard
Notifications
Email Notifications
| Event | |
|---|---|
| Order received | ✅ |
| File approved | ✅ |
| Revision required | ✅ |
| Shipped | ✅ |
| Delivered | ✅ |
SMS Notifications
If your phone number is registered:
- When shipped
- When delivered
Revision Status
If an issue is detected in the file:
Revision Required
Issue: Image resolution insufficient (72 DPI)
Recommended: Use a minimum of 300 DPI.
Please correct your current design according to the guidelines above and re-upload it via the "Upload New File" button on the order screen.
Revision Steps
Read the email containing the issue details.
Resolve the identified issue.
Upload the new file from the order detail page.
The file will be reviewed again.
Order History
You can view all your past orders on the My Orders page:
| Filters |
|---|
| Date range |
| Status |
| Product type |
Previous: ← Placing an Order | Next: Payment →
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