Account Management FAQ

Use one person-level account and select the appropriate workspace for each task. Profile information, workspace membership and platform administration are separate.

Profile Management

How do I update my profile information?

Update Profile

Open Profile from the dashboard.
Review the name, email, phone and company fields.
Check whether the relevant control is available before making a change.

The current profile form displays these fields, but Save changes is disabled. Editing a visible field does not persist it. The email field is read-only; there is no supported self-service email-change or verification-code procedure on this page. Use Contact for a correction that the current controls cannot perform. Do not send passwords or identity tokens.

How do I change my profile photo?

Update Photo

The current Profile page shows an initial-based avatar. It does not offer a photo upload, camera, cropping control or a photo-size allowance. A photo-upload limit from another product surface does not apply here.

Password Management

How do I change my password?

Change Password

Open Profile and find the account security card.
Enter your current password and the new password.
Submit Change password and read the result before retrying.

New passwords use 8–128 characters, with an uppercase ASCII letter, a lowercase ASCII letter, a digit and a punctuation or symbol character. Spaces are allowed but do not satisfy the special-character requirement. Password changes enforce the breach check as well as the format rules. Use a unique password and a password manager.

A successful signed-in change revokes other application sessions; do not assume that the current session is necessarily signed out. If you cannot sign in, use Forgot password on the login screen. Reset responses do not disclose whether an email address has an account. Follow the link's current validity result rather than relying on a fixed expiry time in this guide.

Multi-factor authentication and recovery

The current launch configuration disables MFA. Onboarding and Profile do not currently offer the documented passkey-enrollment or management flow. A platform role alone does not mean that a TOTP ceremony is active.

Reviewed sensitive business actions require sufficiently recent primary authentication in the current configuration. Follow any sign-in prompt; refreshing the page or session does not renew the time of credential authentication. Where a stricter deployment policy requires a user-verified passkey, an ordinary session or TOTP code cannot substitute for it.

Profile includes device-session management. Review the redacted device information and revoke one session, other sessions or all sessions as appropriate. Never share a session cookie, token or full authentication response.

What if I lose access to my authenticator?

Use the verified support and recovery channel. If an account is subject to enforced MFA, its privileged recovery procedure requires separate authorized request and approval actors, revokes application and Firebase refresh sessions, removes the lost factor and requires enrollment again. Recovery codes are not a substitute supplied by this guide. This conditional recovery procedure does not turn MFA on for launch accounts.

Email Preferences

What emails do I receive?

Security, account and order messages depend on the relevant service and event. Do not treat all notification categories as a guaranteed delivery or frequency setting.

Setting Email Preferences

Preferences displays email, push and marketing switches. Its Save button is currently disabled: changing these switches does not establish a saved subscription choice or a daily/weekly digest. Use a functioning unsubscribe or preference control offered in a particular message, where available. Cookie consent is managed separately through the site footer.

Organisation Management

Can I have more than one account?

A single account can have multiple organization memberships, with different roles in each. You usually need an additional workspace rather than another login. Onboarding establishes the initial workspace; choosing a producer usage type starts a review-controlled candidate, not immediate production authority.

Create an Organisation

In Profile, open Create an organization at the additional organization form.
Choose corporate customer, agency or print producer and enter a 2–100 character workspace name.
Submit once and keep the same attempt if a network failure makes its result unclear.
Follow the continuation/sign-in prompt to install the new workspace context.

Creation and review are separate. This form does not enable a material/equipment vendor account or bypass membership approval.

How do I switch between organisations?

Use the workspace/context selector in the dashboard sidebar. Choose personal context or one of your available organizations. The destination refreshes with that context; the server still checks active membership and permissions. A missing or inactive membership cannot be restored by changing the browser selector. There is no documented universal “Switch org” command-palette shortcut.

Account Settings

How do I change my language preference?

Change Language

Use the site's language navigation where provided. The application has English, Turkish, German, French, Russian and Arabic locale resources; publication and translation completeness can differ. The language field in Preferences does not currently persist changes because Save is disabled.

How do I switch between dark and light mode?

Preferences displays Light, Dark and Auto (System), together with a theme editor. Its disabled Save control does not apply or persist a dashboard preference. Use an available appearance control in the current surface rather than assuming a visible preview has changed your account.