Notifications

Notifications can point you to a request, quote, payment review or order update. Check the underlying record before acting: a missing message does not mean an operation failed, and an email is not production or payment authority.

In This Section

Quick Reference

Event	Intended audience and channel
RFQ published	Buying organisation and matched producers: email and in-app
Quote submitted or revised	Buying organisation: email and in-app
Order created	Buying and producing organisations: email and in-app; finance: in-app
Payment declared	Platform finance: in-app
Payment verified	Buyer: email and in-app; producer: in-app
Production stage changed	Buyer: in-app
Shipment or delivery recorded	Buyer: email and in-app; delivery also informs the producer in-app

Recipients depend on organisation ownership and the event. These are routing rules, not a delivery-time guarantee or a subscription that every team member receives.

Managing Your Preferences

The Dashboard preferences page shows email, push and marketing switches, but its Save button is disabled. Changing those switches does not persist a preference. It currently has no working quiet-hour or per-category digest setup. Read Notification Preferences before relying on it.

The dashboard header bell currently shows an empty placeholder. Its empty state is not evidence that your order has no updates. Open the order or RFQ itself.

If a message is missing

Check the request or order record, your recipient address and spam folder. Delivery can be delayed, suppressed or fail. Contact support with the reference and event time; do not place a duplicate order just to obtain an email.

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