Cancellation Policy and Return Conditions
Detailed information on the conditions and procedures for cancelling orders or requesting returns.
When the order state can be validated, a buyer’s cancellation action opens a request for review. It does not delete the order, stop production automatically or issue a refund. Operations reviews the current production event, payment evidence and delivery circumstances with the print shop where needed.
Order Cancellation Conditions
The current production policy provides these review rates. They apply to the recorded paid amount, not the full quoted total, and are not an automatic refund promise:
| Production event | Policy used in review |
|---|---|
| Pending / order confirmed | 100% of recorded paid amount |
| Prepress started / revision requested | 90% |
| Prepress approved | 85% |
| Printing started | 50% |
| Printing completed or later finishing / quality stages | Ordinary cancellation policy closed |
| Shipped / delivered | Ordinary cancellation policy closed; contact support about delivery or quality issues |
A request can still require support review when the ordinary cancellation policy is closed. The recorded production event and financial state determine the review; a buyer-facing Received label alone does not establish that production has not begun.
Submitting a request is not approval. Ask operations to confirm the outcome and any production impact before assuming that work has stopped.
Order Cancellation Process
Start the Cancellation Request
Open My Orders, identify the order and use the cancellation request action where available. If the action is unavailable, contact info@nowtoprint.com with the order number.
If the Action Is Unavailable
Some orders carry payment records that the current cancellation check cannot accept. If the screen reports that the financial state must be repaired, no cancellation request has been recorded. Contact support with the error and order number; do not assume production stopped or a refund task opened.
State the Cancellation Reason
Choose the applicable reason and add details, such as a design change, inability to meet the deadline, quality concern or a request not to continue. Identify the file revision or delivery issue where relevant.
Wait for Review
Operations checks the current production and financial state. Buyer and supplier requests remain pending approval. A payment boundary creates a separate finance review task; a request with no payment boundary does not create a refund task.
The reviewable amount uses the canonical paid minor-unit (cent/kuruş) amount. Stage rates use integer basis points, and the result cannot exceed the recorded paid amount. Conflicting currency, amount, payment or production state stops the operation for repair rather than guessing a refund.
Result, Refund, or Credit Handling
Operations confirms the result and finance reconciles any approved refund or credit against the recorded payment. Bank transfers and open-account balances require the relevant payment or account correction; an invoice or support note is not proof that money has been returned.
Automatic provider refunds and supplier payouts are not enabled by the current manual automation policy. The commercial model of platform collection and payment to the print shop after delivery does not make a cancellation request an automatic money movement.
When an authorised platform operator directly cancels an eligible early order with no payment boundary, the payment contract, production hold, event projection and any linked confirmed capacity reservation are closed together in the transaction. This separate operator path does not initiate a refund.
Return Conditions
For a print error, wrong item, missing quantity or shipping damage, contact support with the order number, approved specification/file revision and photographs. Keep packaging and carrier records where available.
Operations assesses the evidence, production approval and applicable order terms before confirming a remedy. Personalisation or a customer-file issue alone is not a universal statement about legal return rights. This guide does not replace applicable rights or impose a fixed claim deadline.
التحقق من المعرفة
What happens when a buyer submits a cancellation request?
What is the basis for the reviewable refund amount?
Related Topics
هل كانت هذه المقالة مفيدة؟