Order Tracking

Manual-First Public GA has two tracking points. Public tracking-code pages use a short status projection; private email links use a resource-bound token proof for RFQ tracking. New RFQ writes persist trackingCodeHash and trackingTokenHash; the private token is returned only at submit time for the buyer link and is not stored on the RFQ document. Legacy raw-token lookup exists only for migration. Raw tracking codes and private tokens are not echoed by tracking APIs or telemetry.

• Before order creation: /en/marketplace/track/[private-link]
• After order creation: /en/dashboard/my-orders

Guest buyers receive the private tracking link by email. If they later sign up with the same email, they complete onboarding first, then return to the same private tracking link to continue from the request.

Status flow

1. Quote request opened
2. Approved producer quotes
3. Buyer chooses a quote
4. Order is created
5. Order stays customer-facing as Order received while files, proof, payment, or preparation are handled
6. Order becomes Completed / Done after delivery is complete and the order is closed

The quote's estimatedDays is an estimated production duration. A committed delivery date is shown only after required files pass the agreed review gates and production gates are complete; if files arrive later, the delivery clock starts from file readiness, not from the original order date. If the production handoff package or payment/operations release gate is missing, the committed delivery date is not final yet.

Behind this simple customer view, every accepted order change advances an immutable order revision. Payment, production, shipment and closeout updates are committed only against the current aggregate revision; a stale screen cannot overwrite newer fulfillment work.

What do statuses mean?

Before an order is created, buyers follow quote waiting and quote selection through the private tracking link. After order creation, the customer-facing order screen stays simple:

Status	Meaning
Order received	The order exists; NowToPrint, the print shop, or the buyer may act next
Completed / Done	Delivery is complete and the order is closed
Cancelled	Cancellation was approved

Waiting for files, proof approval, preparation hold, or cancellation request details are shown as short callouts, not as separate print-shop production stages.

Where does the customer look?

During the quote stage, the private link from the email is the way in. Once an order exists, the customer continues from /en/dashboard/my-orders in their account.

Where does the print shop look?

A print shop follows quotes from /tr/dashboard/print-shop/incoming-rfq and accepted jobs from /tr/dashboard/print-shop/orders.

If something goes wrong

Signing in with a different email does not link the request automatically, and it cannot be claimed self-service. If onboarding is incomplete, the quote is not turned into an order; the customer finishes onboarding and then returns to the same private tracking link. To continue, sign in with the email address the request was opened with.