Start the Cancellation Request

From the Dashboard:

1. Go to the My Orders page
2. Open the order you want to cancel
3. Use the "Cancellation Request" action

State the Cancellation Reason

Select a reason or write a short note:

• Wrong file uploaded
• Delivery address changed
• Budget change
• Design change
• Order will not continue

Wait for Review

• If there is no payment and production has not started, operations can resolve the request quickly.
• If payment exists, a refund or credit review is opened separately.
• If the print shop has started production, cancellation is not approved automatically; production status and cost impact are reviewed.

The reviewable refund amount is calculated only from the canonical paid minor-unit (cent/kuruş) amount recorded by the system. It is never derived from floating-point order totals and cannot exceed the paid amount. Stage rates are applied as integer basis points. Conflicting currency, amount, or payment state stops the operation and requires data repair.

Result, Refund, or Credit Handling

If a payment was made, the live pilot does not start an automatic card refund flow. Support and operations review the order status, production stage, and payment reconciliation:

• Bank transfer / EFT: Refund or credit is confirmed by operations
• Open account / corporate terms: Balance or invoice correction is handled through the customer account
• Manual payment approval: Support decides after checking production and delivery status

When an authorised platform operator directly closes an early-stage order with no payment boundary, the payment contract, production handoff, and any supplier capacity reservation move to terminal cancellation in the same transaction. This technical closeout does not initiate a refund.