Order Tracking
Track the status and shipping details of your orders.
Order Tracking
Track the status and shipping details of your orders.
Order Statuses
Status Descriptions
| Status | Description |
|---|---|
| Received | Order entered the system; NowToPrint, the print shop, or you may act next |
| Completed | Delivery is complete and the order is closed |
| Cancelled | Cancellation was approved |
File waiting, proof approval, payment review, preparation hold, and cancellation request are shown as short callouts when they require attention. They are not shown as separate production stages to buyers during the first live release.
Delivery Date Rule
The quote duration is an estimate until the order is production-ready. If customer files are missing or still in review, NowToPrint does not show that estimate as a committed delivery date. Once the files, preflight, payment, and required production information are ready, the delivery date is calculated from that readiness time.
Order Tracking Page
Access
Dashboard → My Orders or click the tracking link in the email.
Order Detail
Example Order Detail:
ORDER #NTP-2024-001234
15 January 2024
Status: Received Total Amount: ₺750
Product List:
- Business Cards 500 pcs — ₺250
- A5 Flyer 1,000 pcs — ₺180
- Tri-Fold Brochure 200 pcs — ₺320
Shipping Information:
- Courier: Aras Kargo
- Tracking No: 1234567890
Delivery Address:
John Smith, ABC Company
123 Example Street
Istanbul, 34000
Shipment Tracking
Courier Partners
| Courier | Tracking Link |
|---|---|
| Aras Kargo | araskargo.com.tr/tnt |
| Yurtiçi Kargo | yurticikargo.com/gonderi-sorgula |
| MNG Kargo | mngkargo.com/gonderi-takip |
| PTT Kargo | ptt.gov.tr/kargo-takip |
Tracking Number
When the order is shipped:
- Tracking number is sent by email
- SMS notification (if phone number is registered)
- Visible in the Dashboard
Notifications
Email Notifications
| Event | |
|---|---|
| Order received | ✅ |
| File or proof needed | ✅ |
| Payment confirmed | ✅ |
| Cancellation result | ✅ |
| Completed | ✅ |
SMS Notifications
If your phone number is registered:
- When shipped
- When delivered
File or Proof Needed
If a missing file, file issue, or proof approval is needed:
Action Needed
Issue: Image resolution insufficient (72 DPI)
Recommended: Use a minimum of 300 DPI.
Please correct your current design according to the guidelines above and re-upload it via the "Upload New File" button on the order screen.
Action Steps
Read the email containing the issue details.
Resolve the identified issue or approve the proof.
The file will be reviewed again.
Order History
You can view all your past orders on the My Orders page:
| Filters |
|---|
| Date range |
| Status |
| Product type |
Previous: ← Placing an Order | Next: Payment →
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