Order Tracking and Delivery
Track your orders step by step and access delivery information.
Open the order to check its current status, requested actions and recorded delivery estimate. Order tracking and carrier tracking are separate sources of information.
Order Statuses
| Buyer status | Description |
|---|---|
| Received | The order is recorded; preparation, production or a requested action may still be in progress |
| Completed | Delivery or a recorded closure/completion state is present |
| Cancelled | The order is recorded as cancelled |
A cancellation request, file request, proof request or preparation hold may appear as an attention message. The print shop’s detailed production stages are separate from this buyer summary.
Order Lifecycle
Payment verification alone does not start manufacturing. Check the current order and any requested action; email delivery is not the authoritative status record.
Order Tracking
Real-Time Tracking
- Open My Orders and select the order.
- Review the status, specification, payment ledger and any file or proof cards.
- Check the recorded shipping address and estimated date/duration.
- Where carrier details have been recorded and are available to you, use the external carrier reference or link.
The displayed data comes from recorded order events and metadata; this is not a guarantee of a live machine or carrier feed. A marketplace order code identifies the platform order and is distinct from the carrier’s tracking number. Signed-in buyer verification is required before carrier tracking number/link details are exposed; the public timeline projection is limited.
Knowledge Check
Where should you check the carrier’s latest shipment status?
Notifications
Notifications depend on the event and enabled channel. Do not expect an email for every production step. Open the order to check the current status and pending actions, including when an email is missing.
Carrier Metadata
Shipment arrangements and carrier details are handled by the supplier under its own carrier agreement. A manually entered carrier name, tracking reference or link does not establish a platform carrier integration or automatic booking service.
Estimated Delivery Times
Dates and durations depend on the accepted terms and recorded estimate. Required-file deadline calculations wait for file completion; if files are not required, an order/acceptance date may be used. This calculation is separate from the checks that permit production. Missing or invalid estimate data may leave a date unscheduled.
A displayed date is not a carrier-originated or platform-guaranteed delivery promise. Confirm coverage, cost, customs, insurance and timing with the supplier or carrier. For an address change, contact support and wait for confirmation; do not assume the existing delivery contract is freely editable.
Delays or Damage
Use the supplier’s carrier link for shipment updates where available. For visible damage, ask the carrier to record the condition, keep photographs and packaging, and contact info@nowtoprint.com with the order number. Dispute opening depends on the enabled marketplace policy and order eligibility; if unavailable, support reviews the evidence manually.
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