Returns and Cancellations

Use this guide to request cancellation, changes or a remedy for an order issue. A submitted request needs review; it does not automatically stop production or return money.

Cancellation Conditions

When Can an Order Be Cancelled?

A buyer can request review after order creation. Ordinary cancellation policy depends on the recorded production event: early events use a full paid-amount review rate, preparation and printing-start events use reduced rates, and the ordinary policy closes from printing completion onward. See the stage policy. Neither a pre-production label nor an unpaid balance guarantees free cancellation.

Order Cancellation

Go to My Orders

Open My Orders and identify the order number.

Select the Order

Open the order you wish to cancel.

Submit Cancellation Request

Use the available cancellation request action, choose the reason and explain the request. If the action is unavailable, contact support.

Check the Outcome

Wait for operations to confirm the decision. Keep the request reference and check the order itself; a submission message is not cancellation approval.

If the Action Fails

The current cancellation check may not accept some orders’ payment records. If it reports that the financial state must be repaired, do not assume your request was saved. Contact support with the error and order number and confirm the outcome.

After Cancellation

Any refund or credit follows a separate finance review and reconciliation. A cancellation request or status change does not start an automatic provider refund.

Amendment Request

What Can Be Changed

Quantity, design, paper and delivery-address changes need review against the accepted specification and the work already performed. Availability, price and timing must be confirmed for the individual order; this guide does not promise an editable field or a change after production or dispatch.

How to Request an Amendment

Contact info@nowtoprint.com with the order number.
Describe the current specification and requested change; identify the file revision where relevant.
Ask for any price and delivery impact.
Wait for confirmation before assuming the amended file, quantity or address has been accepted.

Return Conditions

Report print errors, shipping damage, wrong products or missing items with evidence. Colour concerns should identify the accepted specification, proof and viewing circumstances. Operations reviews the issue and applicable terms before confirming a remedy.

Personalised products, a customer-file issue or a change of mind do not establish a universal legal outcome in this help guide. Applicable rights and the accepted terms must be considered in the individual case.

Return Process

Contact Support

Send the order number to info@nowtoprint.com. Self-service dispute opening depends on the enabled marketplace policy and is disabled by default. When enabled, it also requires an eligible order and valid payment and RFQ references. If unavailable, use support.

Describe the Issue

Explain what differs from the approved specification: print error, shipping damage, missing quantity, wrong item or another concern.

Attach Evidence

Provide photographs and relevant order, proof, file-revision and carrier records. Keep the product and packaging until operations confirms how to proceed.

Review

Operations confirms review timing after checking the order, payment and evidence. There is no fixed automated decision time in this workflow.

Outcome

Operations confirms the remedy, such as a reviewed refund, credit or reprint arrangement. Do not send products back until the return instructions are confirmed.

Damaged Shipment

If you notice damage at delivery:

Ask the carrier to record the condition where possible.
Photograph the package, label and affected products; keep the packaging.
Contact support promptly with the order number and carrier reference.

A carrier report is useful evidence. This guide does not make it an absolute condition for reporting damage or impose a 24-hour or five-business-day claim deadline. Confirm any applicable carrier or order deadlines with support.

Refunds

Timeframe

Finance confirms the method and timing after review. Bank-transfer refunds and open-account or invoice corrections need reconciliation. The platform collection and after-delivery supplier-payment business model does not imply automatic refunds or live provider payouts.

Amount

A full or partial refund is a review outcome. The review uses the recorded paid amount, applicable stage policy and validated currency; conflicting financial records must be resolved. An approved refund must be recorded and reconciled rather than inferred from a support message.

Contact

Email: info@nowtoprint.com
Subject: “Return Request - #ORDER_NO”

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