Order Detail Screen
Review buyer order status, specifications, payments and requested actions.
Open Dashboard → My Orders and select an order to review its current status, specification, payment and requested actions. This guide describes the buyer’s marketplace order screen; a print shop’s own-order production and accounts-receivable panels are separate views.
Screen Sections
Order Information and Specification
Check the order number, supplier, title, quantity, category and creation/update dates. The specification card shows the recorded product requirements when present. RFQ and quote snapshots provide context from the accepted request and quote.
Order Timeline
The buyer view uses Received, Completed and Cancelled. Attention messages may identify cancellation review, missing files, proof approval or preparation pending. These labels summarise the order; they are not a machine-by-machine production progress meter.
File and Proof Actions
Preflight status, evidence/trust, reupload and proof cards appear when the order has those records. Read the reason, requested action and current revision before responding.
Payment and Delivery
The financial section shows the order amount and currency, with shipping address and estimated date/duration when recorded. The payment ledger separately shows verified payments, pending declarations, balance and terms.
Production Progress Bar
Detailed operator stages belong to the print shop’s production view. A Kanban percentage can be a value supplied with the order or a status-based fallback; it is not a measured percentage of physical work. Buyer Received can cover preparation or production while a specific action is pending.
Deadline Warnings
Check the order’s recorded estimate and any requested action. Required files must be complete for the file-based deadline calculation; this calculation is distinct from payment and production-release approval. Ask support or the supplier to resolve a missing or inconsistent date. A colour or date display does not guarantee carrier delivery.
Payment Tracking and Risk Analysis (Accounts Receivable)
The buyer payment ledger shows:
- Payable amount and currency
- Verified paid amount
- Declarations awaiting confirmation, when present
- Outstanding balance
- Recorded terms and any credit-approval indication
- Payment entries and evidence references available to the buyer
A submitted receipt is not a verified payment. Platform finance reconciles payment evidence. For open account or net terms, platform finance approves the credit terms; the print shop’s own customer credit widget is a different workflow.
Price Summary
The buyer projection exposes customer-facing amounts and sanitised snapshots. Internal production cost, margin, commission and supplier-payment details are not a buyer financial breakdown. The marketplace buyer screen does not establish automatic Paraşüt invoice synchronisation or a manager-password override for credit limits.
Activity Log
Check the current order status and requested actions after an update. The buyer timeline summarises customer-visible progress; it does not expose every internal production event, actor or audit record. The print shop’s operational activity log may show more detail under its own permissions.
View Options
Reopen or refresh the order to check the current result. If a refresh fails, resolve the warning before treating the view as up to date. A missing email or activity item alone does not prove that a submission failed.
Marketplace Context Card
Marketplace orders originate from accepted quotes and retain customer-visible RFQ and quote snapshots where available. Manually entered print-shop jobs use a separate own-order workflow. The source of an order determines the available controls; a demo of an operator panel is not a buyer permission or production authorisation.
Frequently Asked Questions
The order detail shows outdated information — what should I do? Refresh or reopen it. If a warning persists, contact support with the order number before repeating a payment or approval action.
The deadline date looks wrong — can I change it? Ask support or the supplier to review the accepted delivery terms and file readiness. The buyer detail screen does not provide a general deadline-edit action.
Payment still looks unpaid after I transferred money? Check the ledger for a declaration awaiting confirmation. Confirm that the payment was reported, then ask finance to reconcile it against the bank reference. Do not make a second transfer solely because review is pending.
How do I replace a file or respond to a proof? Use the request card when available. A reupload request accepts a PDF under the displayed limit and remains subject to review. Proof approval/rejection controls are available for a pending request; rejection requires a reason. Completing one action does not satisfy all production gates.
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